BlueSky UC Knowledge Base

Recent Articles
BlueSkyUC Contact Center: Multi-Instance Management
This article explains how BlueSky Contact Center allows you to host and manage multiple contact center instances within a single tenant. Benefits of Multiple Instances Departmental Separation: Segment your contact center operations by department or ...
Microsoft Teams Incident - TM907891 *Resolved*
Final Microsoft Status We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated. User Impact Any user attempting to make calls routed ...
BlueSky Contact Center & Teams PowerPack Version 2 Release
Dear valued customers, We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our BlueSky Contact Center and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new ...
FAQ - BlueSky Contact Center & Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our BlueSky Contact Center and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new features will be rolled ...
BlueSky Contact Center: Troubleshooting Common Scenarios
Even the most robust tools, including BlueSky Contact Center, can encounter occasional delays. For instance, due to limitations with how Microsoft Graph and Teams relay information, there may be a brief lag (usually just a few minutes) between when ...

Popular Articles
Microsoft Teams Incident - TM907891 *Resolved*
Final Microsoft Status We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated. User Impact Any user attempting to make calls routed ...
Remove Phone Number Assignment
This guide outlines the steps to deactivate a phone line for an employee who is no longer with TeamVenti. What You'll Need: Username of the terminated employee Additional Options: Number Status: Indicate whether you want the phone number to be: ...
Reassign Phone Number
This guide explains how to reassign a phone line from a terminated employee to a new employee at BlueSky UC. What You'll Need: Email address of the terminated employee (who currently has the phone line) Email address of the new employee who will ...
Issues with Voicemails
This guide will help you report issues with receiving voicemails from auto attendants or call queues at BlueSky UC. How to Report the Issue: There are two ways to submit a request to our Support team: Support Portal: Open a ticket through our Support ...
Inventory Report
This guide explains how to request a report on your company's phone numbers at BlueSky UC. What the Report Includes: Active/Assigned Lines: This lists all the phone numbers currently in use and assigned to employees. Parked Numbers: This details any ...