Release Notes - March 3, 2025 [Teams PowerPack-BlueSky Contact Center]

Release Notes - March 3, 2025

New Features & Enhancements:

  • PowerPack Premium:
    • Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report.
    • Call Status Filter: A new filter allows you to view calls based on their status.
    • Queue Filtering: Streamlined queue filtering enables direct selection of a queue without requiring AutoAttendant selection.
    • Dashboard Drill-Down: The Home dashboard's Calls Volume and Calls by Queue sections now offer drill-down functionality, leading to filtered reports when data entries are clicked.
    • Xray Sort Update: Improved sorting functionality within the Xray feature.
  • Contact Center:
    • Call Routing Default: When creating a new Contact Center, the default Call Routing setting is now correctly displayed as "Round Robin."
  • BSUC Apps - Teams PowerPack Premium:
    • Queue Filter Option: Added a queue filter option.

Bug Fixes:

  • Resolved alignment issues in Client, Tenant, and AutoAttendant dropdowns.
  • Addressed a rare SQL Logs warning related to DRCalls.
  • Fixed errors when creating tenants with maximum character limits in name, TenantId, and domain.
  • Corrected an error in DevOps Pipelines concerning JSON dependencies files and the Microsoft Security DevOps Checkov tool.
  • Resolved an issue preventing P2PCalls from being saved due to Key Vault Secret resolution failures.
  • Fixed a bug that was preventing contact center calls from working.
  • Corrected the issue that was preventing the missed calls report from loading.
  • Corrected the issue that was preventing the abandoned calls report from loading.
  • Corrected the issue that was preventing the dropped calls report from loading.
  • Fixed an issue in PowerPack Alpha where export functionality ignored search filters.
  • Corrected discrepancies between the Calls Volume Dashboard and reports in PowerPack Home.
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