Release Note - March 3, 2025
New Features & Enhancements:
- PowerPack Premium:
- Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report.
- Call Status Filter: A new filter allows you to view calls based on their status.
- Queue Filtering: Streamlined queue filtering enables direct selection of a queue without requiring AutoAttendant selection.
- Dashboard Drill-Down: The Home dashboard's Calls Volume and Calls by Queue sections now offer drill-down functionality, leading to filtered reports when data entries are clicked.
- Call Flow Sort Update: Improved sorting functionality within the Call Flow feature.
- Contact Center:
- Call Routing Default: When creating a new Contact Center, the default Call Routing setting is now correctly displayed as "Round Robin."
- BSUC Apps - Teams PowerPack Premium:
- Queue Filter Option: Added a queue filter option.
Bug Fixes:
- Resolved alignment issues in Client, Tenant, and Auto Attendant dropdowns.
- Addressed a rare SQL Logs warning related to DRCalls.
- Fixed errors when creating tenants with maximum character limits in name, TenantId, and domain.
- Corrected an error in DevOps Pipelines concerning JSON dependencies files and the Microsoft Security DevOps Checkov tool.
- Resolved an issue preventing P2PCalls from being saved due to Key Vault Secret resolution failures.
- Fixed a bug that was preventing contact center calls from working.
- Corrected the issue that was preventing the missed calls report from loading.
- Corrected the issue that was preventing the abandoned calls report from loading.
- Corrected the issue that was preventing the dropped calls report from loading.
- Fixed an issue in PowerPack Alpha where export functionality ignored search filters.
- Corrected discrepancies between the Calls Volume Dashboard and reports in PowerPack Home.
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