Release Note - May 29, 2025
Bug Fixes for Contact Center:
Fixed an issue where hold music would occasionally play after the call had been answered
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Release Note - April 4, 2025
New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will show Agents that were Opted-In ...
Release Note - June 10, 2025
Contact Center Bug fixes Fixed a bug where occasionally, calls would ring on an Inactive Agent. Fixed a bug where "Agent manually assigned" status would sometimes not be counted for total duration in Reports. Fixed a bug where Wallboard Longest ...
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