Release Note - May 29, 2025
Bug Fixes for Contact Center:
Fixed an issue where hold music would occasionally play after the call had been answered
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Release Note - April 4, 2025
New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will show Agents that were Opted-In ...
Release Note - June 10, 2025
Contact Center Bug fixes Fixed a bug where occasionally, calls would ring on an Inactive Agent. Fixed a bug where "Agent manually assigned" status would sometimes not be counted for total duration in Reports. Fixed a bug where Wallboard Longest ...
Release Note - July 16, 2025
Contact Center Bug fixes Resolved "undefined" time fields in reports caused by certain time zones Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered" Fixed instances where calls were incorrectly marked as ...
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