Release Notes - July 16, 2025 [BlueSky Contact Center & Sidekick]

Release Note - July 16, 2025

Contact Center

Bug fixes
  • Resolved "undefined" time fields in reports caused by certain time zones
  • Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered"
  • Fixed instances where calls were incorrectly marked as "Missed" instead of "Answered"
  • Addressed inaccuracies in the total duration of registries within X-Ray
Changes
  • Availability Dashboard: The Y-axis values in the Availability Dashboard now display as percentages, providing clearer insights

Sidekick

Bug fixes
    • Resolved an issue preventing X-Ray information from displaying in Sidekick Caller History
    • Eliminated duplicate call entries in Caller History



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