Release Note - July 16, 2025
Contact Center
Bug fixes
- Resolved "undefined" time fields in reports caused by certain time zones
- Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered"
- Fixed instances where calls were incorrectly marked as "Missed" instead of "Answered"
- Addressed inaccuracies in the total duration of registries within X-Ray
Changes
- Availability Dashboard: The Y-axis values in the Availability Dashboard now display as percentages, providing clearer insights
Sidekick
Bug fixes
- Resolved an issue preventing X-Ray information from displaying in Sidekick Caller History
- Eliminated duplicate call entries in Caller History
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