Release Notes - April 28, 2025 [BlueSky Contact Center]

Release Note - April 28, 2025

Bug Fixes:

  1. Assign Agents dropdown now shows the Presence and Opt-In status of the listed Agents
  2. Fixed a bug where the Assign button worked without selecting an Agent
  3. Key_AgentTimeout value can now only be set at 10 to 55 seconds
  4. Fixed a bug where the values for Average Answered and Average Not Handled calls were not being calculated correctly

    • Related Articles

    • Release Note - April 4, 2025

      New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will show Agents that were Opted-In ...

    • Release Note - May 29, 2025

      Bug Fixes for Contact Center: Fixed an issue where hold music would occasionally play after the call had been answered

    • Release Note - June 10, 2025

      Contact Center Bug fixes Fixed a bug where occasionally, calls would ring on an Inactive Agent. Fixed a bug where "Agent manually assigned" status would sometimes not be counted for total duration in Reports. Fixed a bug where Wallboard Longest ...

    • Release Note - March 3, 2025

      New Features & Enhancements: PowerPack Premium: Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report. Call Status Filter: A new filter allows you to view calls based on their status. Queue Filtering: ...

    • BlueSky Contact Center: How to Create and Manage Scheduled Reports

      This article provides a comprehensive guide on how to utilize the Scheduled Reports feature within BlueSky Contact Center. This powerful new functionality allows administrators to automate the delivery of key call analytics reports directly to ...