BlueSky UC Products | Release Notes | Knowledge Base

Release Notes
Release Note - July 16, 2025
Contact Center Bug fixes Resolved "undefined" time fields in reports caused by certain time zones Corrected "Dropped" call status in Excel exports, previously mislabeled as "Not Answered" Fixed instances where calls were incorrectly marked as ...
Release Note - June 10, 2025
Contact Center Bug fixes Fixed a bug where occasionally, calls would ring on an Inactive Agent. Fixed a bug where "Agent manually assigned" status would sometimes not be counted for total duration in Reports. Fixed a bug where Wallboard Longest ...
Release Note - May 29, 2025
Bug Fixes for Contact Center: Fixed an issue where hold music would occasionally play after the call had been answered
Release Note - April 28, 2025
Bug Fixes: Assign Agents dropdown now shows the Presence and Opt-In status of the listed Agents Fixed a bug where the Assign button worked without selecting an Agent Key_AgentTimeout value can now only be set at 10 to 55 seconds Fixed a bug where the ...
Release Note - April 4, 2025
New Feature: Available Agents To view the 'Available Agents' report, navigate to the Call X-Ray modal. The option to access this report is present when the call status is “Looking for an Agent.” This modal will show Agents that were Opted-In ...
Release Note - March 3, 2025
New Features & Enhancements: PowerPack Premium: Call Type Filter: You can now filter calls by type (Inbound/Outbound) within the Calls Report. Call Status Filter: A new filter allows you to view calls based on their status. Queue Filtering: ...

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