BlueSky Contact Center
BlueSky UC Contact Center is a comprehensive solution designed to elevate your Microsoft Teams Voice experience into a full-fledged Contact Center.
Key Features:
- Agent Skill Management: Configure and manage agent skills to ensure calls are routed to the best-equipped representatives based on your company's needs.
- Real-time Visibility: Gain complete oversight of incoming calls and agent status, allowing for optimized call routing and agent performance monitoring.
- In-depth Reporting: Access real-time reports on key performance indicators (KPIs) like service level agreements (SLAs), talk time, and other organizational metrics.
- Deployment and Management: Effortlessly deploy and manage agents, call queues, and gain valuable insights into key performance metrics.
- Third-Party Integrations: Integrate the Contact Center with popular CRM and Desk applications to streamline workflows and enhance agent productivity.
- Sidekick Agent App: Empower agents with the Sidekick app, a dedicated application that simplifies call handling and management.
Accessing BlueSky UC Contact Center:
- Web Application: The Contact Center web application can be accessed directly here: BlueSky Portal (blueskyuc.net)
- Desktop App: Access the desktop application through the Sidekick application.
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