- What are the key pricing and feature differences between the Teams PowerPack Standard and Premium options?
Teams PowerPack Standard priced at $39.99 per month (with a 20% discount for annual billing), includes Call Detail Record (CDR) and User Calls Report for up to 20 users ($0.85/additional user). Teams PowerPack Premium plan, at $47.99 per month (also with a 20% discount for annual billing), includes everything in Standard, plus Auto Attendant Report and Call Queue Report, but starts with a limit of 10 users ($2.50/additional user) and 1 call queue ($8.00/additional queue). Both plans require annual commitment to receive the discounted rate and offer a 15-day free trial. Premium provides more advanced reporting for call flow and queue management, while Standard offers core reporting for a larger initial user count.
- When Teams PowerPack Premium says, "10 users," who exactly needs a license—agents, supervisors, or everyone?
Here's a clear explanation of our licensing model:
"10 Users" Covers the Agents being reported on:
- The "10 users" refers to the total number of individuals who will be monitored through the reports. Supervisors are not included or charged in this count.
- Licensing Applies to Those Call queues reported PowerPack Premium:
- Licensing is applied to the queues that will be reported through Teams PowerPack premium.
- The count should include the total agents and total call queues being reported.
Related Articles
Insights Teams PowerPack: A Comprehensive Guide
Teams PowerPack is a powerful tool that offers deep insights into user behavior, Auto Attendants, Call Queues, Voice Call flows, and more within your Microsoft Teams Voice environment. To provide these insights, PowerPack connects directly to your ...
Teams PowerPack: How to Create and Manage Scheduled Reports (BETA)
Scheduled Reports is a new feature found under Teams PowerPack > Admin Console. This feature will allow Administrators and Supervisors to schedule an email to be sent at any given date and time, containing an URL leading to a report for the selected ...
PowerPack Initial Onboarding Process
Getting started with PowerPack is a breeze! In just a few simple steps, you'll be up and running with this powerful tool in a couple of hours. Here's a breakdown of the initial installation process: 1. Information Gathering First things first, we'll ...
Accessing Call Reports and Analytics in Teams
This guide provides information on accessing call reports and analytics in Microsoft Teams and BlueSky UC PowerPack solution. Microsoft Teams Call Reporting: Location: Teams Admin Center ([link: https://admin.teams.microsoft.com/](Microsoft Teams ...
FAQ - BlueSky Contact Center & Teams PowerPack Version 2
We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our BlueSky Contact Center and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new features will be rolled ...