Microsoft Teams Incident - TM907891 *Resolved*
Final Microsoft Status
We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.
User Impact
Any user attempting to make calls routed through Auto attendants and Call queues within Microsoft Teams may be impacted.
Root Cause
Auto attendant and Call queue call routed call requests are being routed to an unhealthy portion of service infrastructure, resulting in impact.
Related Articles
Accessing Call Reports and Analytics in Teams
This guide provides information on accessing call reports and analytics in Microsoft Teams and BlueSky UC PowerPack solution. Microsoft Teams Call Reporting: Location: Teams Admin Center ([link: https://admin.teams.microsoft.com/](Microsoft Teams ...
Insights Teams PowerPack: A Comprehensive Guide
Teams PowerPack is a powerful tool that offers deep insights into user behavior, Auto Attendants, Call Queues, Voice Call flows, and more within your Microsoft Teams Voice environment. To provide these insights, PowerPack connects directly to your ...
Troubleshooting Call Quality Issues in Teams
This guide will help you troubleshoot and report call quality issues you're experiencing in Microsoft Teams. Before you begin: Ensure Teams Quality of Service (QoS) is implemented: Teams QoS prioritizes network traffic for optimal call quality. ...
PowerPack Initial Onboarding Process
Getting started with PowerPack is a breeze! In just a few simple steps, you'll be up and running with this powerful tool in a couple of hours. Here's a breakdown of the initial installation process: 1. Information Gathering First things first, we'll ...
Modifying Auto Attendants or Call Queues
This guide explains how to request changes to your company's auto attendants or call queues at BlueSky UC. How to Request a Change: There are two ways to submit a request to modify an auto attendant or call queue: Support Portal: Open a ticket ...