Microsoft Teams Incident - Mar 3rd, 2025

Microsoft Teams Incident - TM1022107 *Resolved*

Final Microsoft Status
Mar 3, 2025, 2:50 PM CST
Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated.
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Impact
Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected. 

Preliminary Root Cause 
A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues is preventing users from receiving calls and causing the impact.

*Microsoft will provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. If you would like to get the information please send us an email at support@blueskyuc.com or check out your Microsoft Health Center.

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