We are excited to announce that starting July 19th, we will begin migrating to Version 2 of our BlueSky Contact Center and call analytics tool, Teams PowerPack. This update introduces several enhancements, and additional new features will be rolled out shortly thereafter to elevate your experience and meet your evolving needs.

How can I update to Version 2?
Minimum action is required on your part. Our team will handle most of the necessary changes. You will receive an email with some simple instructions that will take 2 minutes from your time, apart of that, when you return to work on Monday simply use the same URL for each service and start using the new version.

What can I expect from this release?

1. Minimal Disruption: The transition will start on Friday, July 19th, and the service will be back by Sunday, July 21st at 11 PM
   
2. Continued Support: Our support team is available to assist you throughout the transition and beyond, ensuring a smooth experience.
   
3. Feedback Encouraged: Your feedback is invaluable to us. We encourage you to share your thoughts on Version 2 so we can continue to improve.
   

What are the key improvements of Version 2?

1. Enhanced Performance: Version 2 is optimized for faster speed and smoother operation, ensuring a more efficient workflow for you.
2. New Features: Based on your feedback, we will be incorporating new functionalities a few weeks after Version 2 release, empowering you to do more with our product.
3. Improved User Interface: A refreshed interface maintains intuitive navigation and enhances usability, making it easier for you to accomplish tasks.
4. Enhanced Security: Your data security is our priority. Version 2 includes upgraded security measures to protect your information.
   

How can I contact Support to submit feedback or request assistance with the tool?
For any questions or troubleshooting needs, please don't hesitate to contact our support team through our portal at https://support.teamventi.com/ 

Our fastest method of support is through Webchat, which you can find in the bottom-right corner of any of our pages. Just enter your name, email address and details of your request for one of our team members to assist you promptly. Alternatively, you can open a ticket via e-mail by sending an email to support@teamventi.com .