This article provides a comprehensive guide on how to utilize the Scheduled Reports feature within BlueSky Contact Center. This powerful new functionality allows administrators to automate the delivery of key call analytics reports directly to specified internal recipients.

Accessing Scheduled Reports

1. Log in to your BlueSky Contact Center
2. Navigate to the left-hand menu
3. Under the "Admin Console" section, select "Scheduled Reports"
   

Scheduled Reports Overview

Upon accessing the "Scheduled Reports" view, you will find a filtered section designed to help you manage your existing scheduled Reports:

• Report Type: Filter reports by their type. Available options include:
  • Calls
    
  • Agents
    
  • Missed
    
  • Abandoned
    
  • Dropped
    
  • Call backs
    
  • Not handled
    
  • Call X-Ray
    
  • Raw data.
• Date Range: Specify a date range to view reports scheduled for a particular period. For example, to see which reports are scheduled to be sent today, select today's date.
• Recipients: Filter reports by the recipients configured to receive them.

Important Note on Recipients: Scheduled Reports can only be sent to users who are actively included within your Bluesky UC portal. It is not possible to send these reports to external email addresses.

Creating a New Scheduled Report

To create a new automated report schedule, follow these steps:

1. From the "Scheduled Reports" view, click on the "Add Schedule Report" button, located on the right side of the screen.

2. A configuration panel or pop-up will appear. Populate the following fields:

   • Report Title: Enter a descriptive title for your report (e.g., "Weekly Outbound Call Summary - Sales Team"). This title will appear in the subject line of the email.
   • Report Type: Select the type of report you wish to schedule from the dropdown menu. Options correspond to the available report types within BlueSky Contact Center (e.g., Calls, Agents, Missed, Abandoned, Dropped, Call backs, Not handled, Call X-Ray and Raw data).
   • Report Date: Specify the date range for the data that the report will cover. Date ranges are predefined (e.g., "Last 7 days," "Yesterday," "This Month").
   • Recipients: Select the internal Bluesky UC portal users who will receive this report. You can select multiple recipients.
   • Frequency: Define how often you want the report to be sent. Common frequency options include:
     • Daily
     • Weekly
     • Monthly
     • Specific days of the week/month (depending on the frequency selected)

3. Send Test Report: Before saving, it is highly recommended to click the "Send Test Report" button. This will send a one-time test report to the configured recipients, allowing you to verify that all settings are correct and the report content is as expected.

4. Once all fields are configured and you are satisfied with the test report (if performed), click "Schedule report" to create and save your new scheduled report.

Managing Existing Scheduled Reports

From the main "Scheduled Reports" view, you can:

• Edit: Modify the settings of an existing scheduled report.
• Delete: Remove a scheduled report.

Important Limit: Please note that you are limited to creating a maximum of 10 active scheduled reports at any given time. If you reach this limit, you will need to delete an existing report before creating a new one.

This new feature empowers BlueSky Contact Center administrators to ensure key call analytics data is consistently and automatically delivered to the right internal stakeholders, fostering proactive decision-making and improved operational efficiency.