BlueSky UC Contact Center Sidekick

The BlueSky UC Contact Center Sidekick

The BlueSky UC Contact Center Sidekick is a desktop application designed to empower agents and optimize call handling within the Contact Center solution. It equips agents with the necessary information to effectively engage with every incoming client call.

The BlueSky Sidekick

Key Features:

  • Caller Information at a Glance: Sidekick displays the Caller ID and contact information for incoming Contact Center calls, allowing agents to prepare for each interaction.
  • Complete Call History: Access a comprehensive record of past calls, enabling agents to reference previous interactions and provide a more personalized customer experience.
  • Callback Management: View and manage callbacks pending for all agents, ensuring no customer request goes unanswered.
  • Real-time Screen Pop with Integrations: Sidekick displays on-call screen pop with the ability to integrate with CRM and Desk applications, providing agents with instant access to relevant customer data during calls.

Access:


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